Shipping policy

Shipping Policy

Processing & Delivery Times

Processing time: 1–2 business days (Monday–Friday).

Transit time (UK): 6–8 business days (Monday–Friday).

Estimated total delivery time (UK): 7–10 business days.

If you'd like to check delivery availability for your area, feel free to contact us at contact@oclo.co.uk.

Orders placed Monday to Friday before 5pm (UK time) are processed the same day. Orders placed after 5pm on Friday will be processed from the following Monday.

Once your order has shipped, you will receive a confirmation email with tracking details. You can also track your order directly through the tracking link provided in that email.

Shipping Cost

Country	Standard Delivery Price	Carrier
United Kingdom	£2.95 (tracked)	Royal Mail

Delivery Address Changes

Once an order is in transit, we are no longer able to modify the delivery address. If a change of address is needed, please contact us within 24 hours of placing your order at contact@oclo.co.uk.

Cancellation Policy & Address Errors

Cancellations are possible as long as the order has not yet been prepared for shipment. We recommend submitting your request within 24 hours of purchase. Once an item has shipped, please refer to our return policy for any refund requests.

We encourage you to carefully check your address before finalising your order. Address corrections can only be considered while the order is still being processed.

OCLO cannot be held responsible for orders returned due to incorrect information provided by the customer.