Order & Delivery
Can I modify or cancel my order?
Contact us immediately at contact@oclo.co.uk — we'll do our best if the order hasn't been processed yet.
How long does delivery take?
Processing time: 1–2 business days (Monday–Friday)
Transit time: 6–8 business days (Monday–Friday)
Estimated total delivery time: 7–10 business days
Delivery cost: Flat rate £2.95 (tracked)
View our shipping policy
How much does delivery cost?
Flat rate £2.95, fully tracked on every order.
Do you deliver on weekends?
Returns & Refunds
Processing and transit times are calculated on business days only, Monday–Friday.
Returns & Refunds
Will it keep accurate time?
Yes, all clocks use Japanese quartz movements, accurate to ±1 second per day.
What's the difference between silent and standard?
Silent sweep means zero ticking, the hand glides smoothly. Standard quartz produces a classic tick. Both are clearly labelled on every listing.
How do I set the time?
Remove the battery tab or insert batteries, then turn the setting crown on the back of the clock. Full instructions included in the box.
Mechanism & Timekeeping
Can I return my clock?
Yes, you have 14 days after receipt to return any product that doesn't suit you
How do I start a return?
Email us at contact@oclo.co.uk and we'll send you return instructions straight away.
How long does my refund take?
Refund processed within 48 hours of receiving your return. Back in your account within 3–5 business days depending on your bank.
Power & Batteries
Does it come with batteries?
Depends on the model, always check the product specifications on the listing.
What batteries does it take?
AA or AAA depending on the model, clearly stated in every product specification.
How long do batteries last?
Typically 12–18 months depending on the model and battery brand used.
Mechanism & Timekeeping
Materials & Finish
Is the frame real metal or plastic?
Every listing states the exact material, metal, solid wood, ABS resin, or a combination. We never describe a product as metal if it isn't.
Is it suitable for bathrooms or kitchens?
Designed for standard indoor use. Avoid high humidity environments like bathrooms unless the listing specifically states otherwise. Kitchens are generally fine away from direct steam.
Installation & sizing
How do I hang it?
Most clocks require a single nail or wall plug. Full installation instructions are included in the box.
How do I know what size to choose?
Check the exact dimensions in the product specifications. Every listing includes a lifestyle photo showing the clock on a real wall so you can judge the scale before buying.
What if the size isn't right when it arrives?
Return it within 14 days, free of charge. Email contact@oclo.co.uk and we'll help you find the right size.